• Thurnhers Residences
  • Zürs am Arlberg Berge Schnee
  • Thurnhers Residences Bett

STAY Happy & Healthy

 

VORARLBERG UNITES

Vorarlberg is ready for an exceptional winter season: With the "Winterkodex Vorarlberg" the province is bundling its forces and measures with the common goal of offering all guests a special level of safety. Representatives from politics, tourism, authorities and health care as well as a covid-19 task force allow a coordination in all destinations. The developed guidelines are uniform throughout Vorarlberg and go beyond the legal minimum. Travelers should feel well looked after everywhere: whether in the hotel, restaurant, gondola or in the respective vacation regions.

An important component of the measures is the covid-19 guest cancellation insurance. With this insurance, travelers will be reimbursed up to 3,000 euros per traveler in the event of cancellation due to an officially ordered quarantine or a positive Covid-19 test result. The insurance is automatically valid for all existing and future bookings in the winter season 2020/21 and no action on the part of the guest or company is required for the insurance cover to be valid.

All measures and updates are available on the website of the Winterkodex Vorarlberg.

LECH ZÜRS AM ARLBERG – MORE TIME, MORE SPACE

The Austrian Corona Commission provides weekly information on the risk of infection in all regions and the appropriate regional and national precautions. With the introduction of the “corona traffic light system”, the population and travelers receive a regional assessment of the spread of covid-19. Lech Zürs still shows hardly any positive covid-19 cases. We consider ourselves extremely lucky to be one of the few areas in whole Austria with an orange traffic light.

Valuable experience in dealing with the current, very special situation has already been gained during the past summer season. In collaboration with security experts and all local partners, a package of measures has been worked out over the last few months which applies to the entire region and all those involved. The common goal is to achieve the highest possible safety and hygiene standards with the least possible impairment of the holiday experience.

Due to the latest decisions of the Austrian government, the ski and snowboard season will start this year on 24. December 2020.

Lech Zürs represents spaciousness and space. With the size of the ski area, it is much easier to keep the necessary distance to strangers. This is positively encouraged by the excellent ski-in and ski-out conditions and the large number of chair lifts that makes the lift ride up the mountain almost exclusively in the fresh air.

In the coming winter season, the queuing areas of the lift access points will be optimized and a general mask requirement will apply. For this purpose, it is sufficient to cover mouth and nose with a scarf or buff. Multifunctional cloths are also available at the lifts if required. Of course, there are adequate hand disinfection facilities available at the lift and cable car entrances and all cabins, toilets, ticket offices and other similar facilities are cleaned and disinfected regularly.

Après-ski will be possible this year, though in a slightly modified form and preferably outdoors. In the bars and outdoor areas, guests will have allocated seats and separated from each other by plexiglass walls if necessary.

The “Österreichische Rote Kreuz” recommends using the „Stopp Corona“ App during the entire stay in Lech Zürs. By using the app, guests and also employees help to reduce the spread of Covid-19.

Prior arrival, guests are free to take a PCR test in Innsbruck or Dornbirn. The result will be transmitted within three hours after testing. Should symptoms occur during a stay or if a current PCR test confirmation is required, guests can be tested for Covid-19 in Lech at any time for an extra fee. In addition, guests in Lech Zürs now have the opportunity to get tested directly in Lech am Arlberg. For this, however, prior registration is required, which will take place online. Covid-19 test registration.

Further and up-to-date information are available at any time on the Lech Zürs Tourism website.

HEALTHY AND FLEXIBLE STAYS AT THURNHER’S ALPENHOF

We would like to make the decision for your winter vacation easier and have again eased our cancellation conditions. From now on, a cancellation for a stay in the high season (13. February 2021 until 20. February 2021) is free of charge up to 21 days before arrival. Outside of this period you have the possibility to cancel free of charge up to 14 days before arrival.

For more than nine decades, The Leading Hotels of the World has been at the forefront of creating the highest standards that have set the bar for worldwide luxury hotel industry. For 22 years we have been a member hotel and we are proud to have such a strong partner on our side from whose expertise we can profit.

The health of our employees and valued guests is our highest priority. Therefore, we are already looking forward to guaranteeing healthy stays with improved hygiene standards and processes in the coming winter season. We are also taking part in the GBAC STAR™ facility accreditation by the Global Biorisk Advisory Council, a Division of ISSA, the worldwide cleaning industry association. With this performance-based accreditation program we will certify a comprehensive system for cleaning, disinfection and infectious disease prevention.

All our employees receive comprehensive training in the new hygiene standards and precautions. Our entire team is tested for Covid-19 before our hotel opening and first working day. The tests will be repeated weekly to ensure safety in our hotel. Regardless of the official requirements, staff in contact with guests will wear a face mask throughout the season.

For our guests there is a general mask obligation in the public areas of the hotel. The mask can of course be taken off when taking a seat in the restaurant, bar and lounge as well as in the wet area of our Thurnher's Spa. Furthermore, the prescribed minimum distance of one meter must be observed in all public areas.

The entire arrival and departure process will be made as efficient and contact-free as possible. For the health of our guests and in order to maintain the minimum distance, we will waive a handshake this season and welcome all travelers with our usual warmth. We are very happy to provide our guests with free Covid-19 rapid tests upon request.

In our gourmet restaurant as well as our bar and lounge area we will place our tables with enough distance so that all guests can eat their meals without worry and as usual. If necessary, we will dispense with buffets this winter and fulfil all wishes directly at the table.

The wellness and fitness area is of course available to our guests in compliance with the relevant official regulations. At times of strong demand, there can be a limit to the number of people in the spa at the same time and only people from the same household can use the sauna together. These measures are not fixed yet and will be determined shortly before the start of the season. Our spa therapist will be available to our guests as usual by prior appointment and subject to the relevant hygiene regulations.

We are in continual contact with the municipality and authorities. We would like to point out, that the precautions and regulations can change at any time. In any case, our guests will be informed about all measures before arrival.

We do our very best to ensure a carefree holiday with as few restrictions as possible. With confidence and optimism we are looking into the coming winter season and the whole team cannot wait to welcome guests again!

Updated on 4. December 2020

 

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